Shipping & Return Policy
Effective Date :01-02-2025
Shipping Policy
1. Shipping Locations
We currently ship to Pakistan / Asia.
International shipping may be available in future
2. Processing & Delivery Time
Orders are processed within [2] business days after payment confirmation.
Standard Shipping: [3-5] business days
Express Shipping: [2] business days
Delays may occur due to unforeseen circumstances, such as weather, customs, or carrier delays.
3. Shipping Fees
Shipping costs are calculated at checkout based on location and shipping method.
Free shipping is available for orders above [X] amount (if applicable).
4. Order Tracking
Once your order ships, you’ll receive a tracking number via email.
5. Incorrect Address & Delivery Issues
Customers are responsible for providing accurate shipping details.
GetsGear is not liable for lost packages due to incorrect addresses.
If a package is returned due to an incorrect address, reshipping costs will apply.
Return & Refund Policy
1. Return Eligibility
Returns are accepted within [1] day of delivery.
Items must be unused, in original packaging, and in resalable condition.
Certain products (e.g., personalized items, final sale items) are non-returnable.
2. Return Process
To initiate a return, contact us at getsgear105@gmail.com with your order details.
Once approved, ship the item to our return address Bostan colony, Kotlakhpat, Lahore.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
3.Refunds
Refunds are processed within [3] days after receiving and inspecting the returned item.
Refunds will be issued to the original payment method.
Shipping fees are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
Exchanges are allowed for defective or incorrect items. Contact us within [2] days of delivery.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, report it within [1] day with photos.
We will arrange a replacement or refund at no extra cost.